Shipping policy

Thank you for shopping with us! Please review our shipping policy below.

Processing Time

All orders are processed within 2-5  business days (excluding weekends and public holidays) after your order is placed. You will receive a confirmation email once your order has been shipped.

Shipping Areas

We currently ship within South Africa only.

Delivery Time

Estimated delivery time is 3–7 business days, depending on your location. Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

Delays

While we aim to deliver all orders on time, we are not responsible for delays caused by courier services, weather conditions, or public holidays.

Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at: Luxenestsa@gmail.com